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Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE

Products purchased on www.leime.it are covered by the LeiMe trademark and sold directly by Salebi S.r.l., having registered office in Italy, Fabriano, Marischio, Piazza Don Berrettini 14 Companies Register, Taxpayer’s Code and VAT Number 02730450422.

The images and photos of the products visible on the website are the exclusive property of Salebi S.r.l. and may not be copied or used in any way for any purpose. 

1 PRODUCT ORDER

To conclude the purchase of one or more products on www.leime.it, fill out the order form and send it to the Seller electronically, following the relevant instructions. Before placing an order and using the services offered bywww.leime.it, please read these General Terms and Conditions of Sale carefully, including the information on the right of withdrawal, the product delivery methods, as well as the Privacy Policy. With the approval of the “Terms and Conditions of Sale” by clicking on the appropriate box at the end of the purchasing process, confirmation is given of the reading and unconditional acceptance thereof. In relation to the sale of customized products, the “Special Terms and Conditions of Sale of Customized Products” listed at the bottom of this document shall also apply and be deemed prevailing over the general terms and conditions of sale in parts compatible therewith.

The essential characteristics of the products are described on datasheets available on www.leime.it. The images and colours of the products offered for sale on www.leime.it may, however, not correspond to the real products, due to the Internet browser and the monitor used.

Purchase requests from countries not included among those displayed on the splash page shall not be accepted by the Seller.

The order form, displayed immediately before the completion of the order, shall provide brief information about the essential characteristics of each product ordered, the price including taxes, and shipping costs.

The Seller reserves the right to evaluate the acceptance of orders received.

The Seller shall inform the Buyer of the impossibility to accept the order within 5 days starting from the day following the transmission of the order and refund any amounts already paid by the Buyer.

The Seller may not execute purchase orders that do not provide sufficient solvency guarantees or are incomplete or incorrect, or in case the products are not available.

In these cases, the Seller shall inform the Buyer by email that the contract is not concluded and that the Seller has not executed the purchase order specifying the reasons therefor.

The product purchased is intended exclusively for the country where the order is placed; therefore, if the Buyer decides to place the product in a different country, the Buyer shall be responsible for such placing and shall comply with the regulations and restrictions applicable for both export from the country where the object has been purchased and import into the country where the object is to be taken. www.leime.it refuses all responsibility for the above.

2 PAYMENT

For the payment of the price of products and their shipping and delivery costs, one of the two methods specified on the order form can be followed. In case of payment by credit card, financial information shall be sent by encrypted protocol to Banca Nazionale del Lavoro, which provides remote electronic payment services, without the possibility for any third parties to gain access thereto. Furthermore, such information shall not be used by the Seller except for the execution of purchase procedures and for the issuance of refunds in case of any product returns, following the Seller’s exercise of the right of withdrawal, or in case it is necessary to prevent the commission of fraud on www.leime.it or report it to the police. Also in case of payment by credit card, the price for the purchase of products and shipping and delivery costs, as indicated in the order form, shall be charged upon conclusion of the contract.

3 SHIPPING AND DELIVERY OF PRODUCTS

To learn about the specific product shipping and delivery methods, the Buyer shall access the section SHIPPING METHODS. Please pay attention to the information in that section because the instructions contained therein form an integral and essential part of these General Terms and Conditions of Sale and, consequently, are considered by the Buyer fully known and accepted at the time of submitting the order form.

4 RIGHT OF WITHDRAWAL

Pursuant to article 52 of the Consumer Code, the Buyer has the right to terminate the contract entered into with the Seller, without penalty and without giving any reason therefor, within fourteen (14) days from the date of receiving the products purchased on www.leime.it

To withdraw from the contract, the Buyer may use one of the following methods of his/her choice, in accordance with article 54 of the Consumer Code: 

  • return form, in accordance with the standard form under article 49, paragraph 4 of the Consumer Code, to be filled out and sent directly through www.leime.it;
  • transmission to the Seller of any other unequivocal declaration as to the decision to terminate the contract, specifying the Buyer’s contact details, to allow the Seller to contact the Buyer for the collection of the goods. 

Should the Buyer choose to use the return form to be sent directly online through www.leime.it, the Seller shall send a confirmation via email of the received request for withdrawal.

On the other hand, should the Buyer choose to send another withdrawal declaration, the responsibility for proving the correct and timely exercise of the right of withdrawal shall lie with the Buyer.

The right of withdrawal – in addition to the compliance with the terms and methods set out in articles 52 and subsequent of the Consumer Code – is understood as exercised correctly if the following conditions are also fully met: 

  • the products shall not have been used, worn or washed;
  • the identification tag shall still be attached to the products;
  • the products shall be returned in their original packaging;
  • The products shall not be damaged.

After withdrawing from the contract, the Buyer, who shall have already provided his/her contact details in the return form sent online through www.leime.it, or in any case shall have made sure such details have been transmitted to the Seller, shall be contacted by the Seller to arrange a date, time and place for the collection of the goods by a carrier appointed by www.leime.it. The collection shall take place within fourteen (14) days from the date when the Buyer has notified the Seller of his/her decision to withdraw from the contract.

The Buyer has the right to carry out only one return free of charge; any returns and shipments following the first one and relating to the same order shall be charged to the Buyer, in accordance with the methods of payment used for the original purchase. No returns shall be accepted and no shipments shall be made without the proof of payment.

If the procedures and terms for the exercise of the right of withdrawal are not complied with, the Buyer shall not be entitled to a refund of the amounts paid to the Seller. Within 14 days from the transmission of the email whereby the Buyer is notified of the non-acceptance of the return, the Buyer may choose to request, at his/her expense, the return of the products in the condition in which they were returned to the Seller, notifying the Seller thereof, in the methods communicated by the Seller. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.

If the right of withdrawal is exercised according to the methods and terms specified, the Seller shall refund any amounts already received for the purchase of the products according to the methods and terms required.

Precisely after the return of the products, the Seller shall carry out the necessary investigations related to their conformity. If the inspections are successfully concluded, the Seller shall send an email confirming the acceptance of the returned products and shall make the refund. In the event that the inspections are not successfully concluded, the Seller shall notify the Buyer, via email, of the detected existence of a decrease in value of the returned products, resulting from the Buyer’s failure to comply with the agreed conditions. At the same time, the Seller shall notify the Buyer of the amount that will be deducted from the amounts paid for the purchase of the returned products and shall make a partial refund; without prejudice, as an alternative, to the possibility to request, at his/her expense, the return of the products in the condition in which they were returned to the Seller.

Whatever the method of payment used by the Buyer, the refund, in whole or in part, is activated by the Seller pursuant to article 56, paragraph I, of the Consumer Code in the shortest possible time and in any case within fourteen (14) days from the date when the Seller becomes acquainted with the Buyer’s exercise of the right of withdrawal, subject to the verification of the proper execution of the right of withdrawal and the inspection of the returned products

The Seller shall make the refund by using the same method of payment used by the Buyer for the purchase of the returned products. If there is no correspondence between the recipient of the goods specified in the order form and the person who has paid the amounts due for their purchase, the refund of the amounts, in the event of exercising the right of withdrawal, shall be made by the Seller, in any case, to the person who has made the payment. 

5 APPLICABLE LAW

The General Terms and Conditions of Sale are governed by Italian law and especially by the Consumer Code, Chapter 1 “Consumer’s rights in contracts”, with specific reference to the legislation on distance contracts.

SPECIAL TERMS AND CONDITIONS OF SALE OF CUSTOMIZED PRODUCTS

In relation to customized products, i.e. products created following specific requests from the customer, the special terms and conditions of sale below and the general terms and conditions of sale above shall apply. The latter shall apply to the extent that they are not expressly or implicitly waived under these special terms conditions.

Once the order has been forwarded by the Buyer via email, the Buyer shall be informed via email of the acceptance of the order and later of the shipment of the customized products.

The customer acknowledges that the graphical representation shown on the website may not reflect the actual appearance of the final product.

In view of the clearly customized character of the “Customized Products” and in any case, of the fact that they are produced specifically for the Buyer following the Buyer’s specific order, they shall not be subject to return, refund or replacement. Therefore, in relation to them, the customer’s right of withdrawal is excluded.

PRIVACY POLICY OF THIS WEBSITE

These conduct guidelines relating to privacy (“Privacy Policy”) apply to the website www.leime.it (the “Website”) and refer to the processing of personal data made by www.leime.it for the purpose of selling LeiMe products through the Website and, with the user’s consent, for marketing purposes.

Information notice article 13 Legislative Decree 196/2003.

The data controller is the company SALEBI S.R.L.

Frazione Marischio, Piazza Don Berrettini 14

60044 Fabriano (AN)

Taxpayer’s Code and VAT Number: 02730450422

Email address: info@leime.it

Certified email address: salebi@pec.it

The collection of users’ personal data by www.leime.it shall cover essential information needed for the manufacturing and sale of the product, and for the related activities.

SALEBI S.R.L. collects and processes the user’s personal data for the purpose of selling LeiMe products through the Website and for related activities, including but not limited to the execution of payments, the prevention of fraud and the management of returns. To this end, SALEBI S.R.L. reserves the right to disclose such data to third parties that manage the payment platform and/or the anti-fraud system used by the Website. These third parties shall use the personal data disclosed to the extent strictly necessary for the conduct of selling activities.

The personal data collected are treated mainly with automated tools (both IT and telematic). Such data may also be processed without the aid of electronic tools, namely through manual means. In any case the data are stored only for the time necessary to achieve the specific objectives pursued from time to time and in compliance with the Privacy Code, including the security profile and the confidentiality obligations that Salebi S.r.l. is expected to fulfil.

When placing an order through the Website, visitors give their explicit consent to the processing of their personal data for the abovementioned purposes.

Therefore, any refusal by the party concerned to provide such personal data results in the impossibility for SALEBI S.R.L. to fulfil its contract obligations arising from the purchase made on the Website.

According to article 7 of Legislative Decree 196/2003, the user always has the right to obtain from SALEBI S.R.L. confirmation of the processing or non-processing of personal data concerning them and their disclosure in intelligible form.

Moreover, the party concerned has the right to obtain from SALEBI S.R.L.  information about the origin of their personal data, the purpose and the method of processing the data, the identity of the owner and of the data controllers, the names of the individuals or the categories of individuals to whom personal data may be disclosed, the updating, the correction, the integration of personal data, the deletion, anonymization or blocking of data processed unlawfully, including data which do not need to be stored for the purposes for which the data were collected or then processed, and to object on legitimate grounds to the processing of personal data, by sending a written request to SALEBI S.R.L. by registered mail or certified email.

Cookie policy and navigation data

This website uses programs to daily monitor the pages visited, the type of browser used and the origin of navigators for the sole purpose of improving the quality of the website. The external links contained in the website are offered exclusively as a user information service.  Salebi S.r.l. shall not, therefore, be responsible for damage, including but not limited to infections by computer viruses, suffered by the users’ equipment as a result of using or accessing this website.